Refund and Returns Policy
We want you to be happy with your purchase. However, due to hygiene and safety reasons, we have a strict policy on returns.
1. Change of Mind
We do not offer returns, refunds, or exchanges for a change of mind. This is standard for goods of this nature for hygiene reasons.
2. Faulty or Incorrect Items
Your rights under the Australian Consumer Guarantees are always respected.
If you receive a faulty or defective item, or if we sent you the wrong product, please contact us within 7 days of receipt.
To be eligible for a return, the item must be unused and in its original packaging. We will require proof of the fault, such as photos or a video.
Upon inspection and approval, we will offer you a repair, replacement, or refund (including shipping costs).
3. How to Initiate a Return
To start a return, please contact us at:
Email: sales@aussivapebest.com
Please include your order number and details about the issue.