Shipping Policy
This policy outlines how we deliver your orders. Please read it before making a purchase.
1. Shipping Destinations
We currently ship to all addresses within Australia. We do not offer international shipping.
2. Processing Time
Orders are processed within 1-2 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
3. Shipping Methods & Costs
We ship via reliable carriers like Australia Post and other courier services. Shipping costs are calculated at checkout based on your location and the weight of your order.
4. Delivery Times
Metropolitan Areas: 2 – 7 business days after dispatch.
Regional & Remote Areas: 5 – 10 business days after dispatch.
These are estimates only. Delays can occasionally occur due to carrier processing or unforeseen circumstances, which are beyond our control.
5. Tracking Your Order
Once your order is dispatched, you will receive a confirmation email with a tracking number to monitor your delivery.
6. Problems with Delivery?
If your order is significantly delayed, lost, or damaged in transit, please contact us immediately at sales@aussivapebest.com.